Shipping policy

Shipping Costs

Subscribers
All subscription tiers ship free via standard shipping — no minimums, no hidden fees.

Non-Subscriber Retail Orders
Shipping costs for retail (non-subscriber) purchases can vary and are calculated at checkout.

Processing Times
Orders placed Monday through Friday typically begin processing within 1–2 business days.

Orders placed after business hours, on weekends, or on observed U.S. holidays begin processing on the next business day.

Business days exclude weekends and observed U.S. holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Processing and shipping timelines may vary based on order volume, fulfillment operations, carrier pickup schedules, and holiday periods.

Delivery Timelines

How long will it take to receive my order?
Delivery timing depends on your shipping method, destination, and carrier performance.

Once your order ships, you will receive a shipping confirmation email with tracking information. Shipping speed estimates begin after shipment and do not include order processing time.

Delivery timing may vary for standard shipping orders, expedited shipping orders (when available), and wholesale or distributor orders, which may have different fulfillment methods and carrier services.

Delivery estimates are not guaranteed and may be impacted by carrier operations, weather conditions, holidays, or other factors outside of RemZzzs® control.
For the most accurate delivery updates, please refer to the carrier’s tracking page once your order has shipped.

Tracking Your Order

How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking information when available.
You can also check the status of your order by using the Chat Bot on our website. The Chat Bot can help guide you to the most up-to-date order and shipment information.
Tracking details become available after an order ships. Processing time occurs before shipment and is not reflected in tracking updates.
For the most accurate delivery status and estimated delivery windows, please refer to the carrier’s tracking page once your order has shipped.

My Order Says “Delivered,” But I Haven’t Received It

What should I do if tracking shows my order as delivered, but I don’t see it?
In some cases, carriers mark packages as “Delivered” before the package has been physically placed at the final delivery location. This is a common carrier scanning practice and often resolves within 24–48 hours.

Before contacting Customer Care, we recommend checking your mailbox or parcel locker, building mailrooms or front desks (if applicable), the immediate area around your delivery location, and with household members who may have accepted the delivery.

If your package has not been located 48 hours after the delivery scan, please contact Customer Care so we can review the situation with you.

If a shipment is confirmed lost in transit, RemZzzs® will handle the carrier claim and review replacement eligibility in accordance with our shipping and return policies.

Replacement eligibility may be limited in cases involving repeated delivery issues, unsecured delivery environments, or delivery locations outside the carrier’s control.
Email: CustomerCare@RemZzzs.com
Phone: 877-473-6999

If missing packages become a recurring issue, we may reach out to investigate further or explore alternate carriers or delivery options to ensure reliable service.

Incorrect or Damaged Orders
If your order arrives incorrect, incomplete, or damaged, please do not throw anything away, even if the item looks unusable.

Please contact us with your name, order number, a brief description of the issue, a clear photo of the incorrect or damaged item(s), and a photo of the shipping packaging (if damaged).

In some cases, we may request that the item(s) be returned for inspection.
If a return is needed, we will provide a prepaid shipping label at no cost.

Once verified, we will replace the product promptly and file any necessary claims with the carrier on our end.

Our goal is to make the process simple, fast, and stress-free.
Email: CustomerCare@RemZzzs.com
Phone: 877-473-6999

Do You Accept International Orders?

RemZzzs® is pleased to offer international shipping for retail product orders placed outside the United States.

International Shipping

International customers may place retail (non-subscription) orders through our website. Shipping rates are calculated at checkout and are the responsibility of the customer.

Please note:

  • International subscriptions are not available at this time.

  • Shipping rates are calculated at checkout and are the responsibility of the customer.

  • Orders may be subject to additional duties, taxes, or customs fees imposed by the destination country.

  • International shipping charges are non-refundable once an order has shipped.

Delivery Timeframes & Carrier Responsibility

We partner with established carriers to ship international orders; however, delivery timeframes may vary depending on destination country, customs processing, and carrier performance.

RemZzzs® cannot guarantee international delivery timelines or final carrier outcomes once an order has left our facility.

If you experience a delivery delay, please contact our Customer Care team as soon as possible so we can review tracking information and assist where appropriate.


Customer Care: 877-473-6999 | customercare@remzzzs.com

Subscription Shipping Reminders

How does shipping work for subscription orders?
Subscription orders are generated automatically based on the delivery frequency selected in your subscription.
Before each scheduled renewal, customers typically receive a notification reminding them of the upcoming order. This gives you an opportunity to review your subscription and make changes if needed.

Making changes before a shipment
To help avoid delays or unwanted shipments, we recommend making any updates—such as pausing, skipping, changing your liner type, or updating your shipping address—as early as possible before your next scheduled renewal.

Please note that changes apply to future shipments only. Once a subscription order has entered processing or is in transit, changes cannot be guaranteed. Orders already processed or shipped follow the standard Order Processing and Return & Exchange policies.

If you have questions about an upcoming subscription shipment, Customer Care is available to help review your account.

Need Help With a Shipment?
We’re here for tracking issues, lost or delayed packages, address corrections, damaged or incorrect orders, and wholesale shipping questions.
Customer Care: (877) 473-6999 | customercare@remzzzs.com